Privacy Policy
Canmore Collective
INTRODUCTION
Thank you for visiting Canmore Collective. We take your privacy seriously, and this policy explains how we collect, use, and safeguard your personal information when you shop with us or browse our Shopify-powered store. By using our website, you agree to the practices described below.
Personal data means any information that can be used to identify you directly or indirectly.
1. DATA CONTROLLER
The entity responsible for the collection and processing of personal data on this website — as defined under the General Data Protection Regulation (GDPR) — is:
Canmore Collective
Email: info@canmore-collective.com
As the data controller, we determine the purposes and means of processing your personal data.
2. WEBSITE SECURITY
To protect your data and any confidential information you share with us, our website uses SSL/TLS encryption. You can verify a secure connection by looking for 'https://' in your browser's address bar and the padlock icon.
We do not use automated decision-making or profiling systems that produce legal effects or otherwise significantly impact you as a user.
3. DATA COLLECTED DURING REGULAR BROWSING
When you visit our website without making a purchase or creating an account, our server automatically receives certain technical data from your browser. This may include:
- Pages you visited on our site
- Date and time of your visit
- Volume of data exchanged
- The URL of the page that referred you to us
- Your browser type and version
- Your operating system
- Your IP address (anonymised where possible)
We process this data based on our legitimate interest in maintaining a secure, stable, and functional website. This data is not used to identify individual visitors and is not shared with third parties unless there is evidence of unlawful activity.
4. COOKIES
Our Shopify store uses cookies to improve your experience and enable key features. Cookies are small text files placed on your device when you visit our site.
Some cookies are session-based and are automatically removed when you close your browser. Others persist on your device and allow us to recognise your browser on future visits, helping to personalise your experience and remember your preferences.
Cookies may collect technical details such as browser information, approximate geographic location, and IP address. Persistent cookies are removed after a defined period.
We use cookies to support features like your shopping cart, and in some cases to process personal data either to fulfil your order or based on our legitimate interest in providing a smooth, user-friendly experience.
Third-party service providers integrated with our Shopify store may also place cookies on your device. You will be informed of any such use where required.
You can manage or disable cookies through your browser settings, though doing so may affect how certain parts of our site work. On your first visit, you'll be presented with a cookie consent banner and can update your preferences at any time.
5. GETTING IN TOUCH
When you contact us by email or through any contact form on our site, the personal data you provide is used solely to respond to your enquiry.
The legal basis for this processing is our legitimate interest in communicating with our customers. If your enquiry relates to an existing order or contract, we process your data on the basis of fulfilling that contract.
Your details will be deleted once your enquiry has been fully resolved, unless we are legally required to retain them for a longer period.
6. CUSTOMER ACCOUNTS AND ORDER FULFILMENT
When you create an account or place an order on our Shopify store, we collect the personal data required to process and deliver your purchase. This includes your name, email address, shipping address, and payment information.
You can request deletion of your customer account at any time by contacting us at info@canmore-collective.com. Once your account or any related contracts are closed, your data will be retained only for as long as legally required before being securely deleted.
7. EMAIL MARKETING
Newsletter
If you sign up for our newsletter, we'll send you updates, new arrivals, and special offers by email. We'll only do this with your explicit consent, confirmed through a double opt-in process.
We store your email address, IP address, and sign-up timestamp to ensure compliance and protect against misuse.
You can unsubscribe at any time by clicking the link in any newsletter, or by contacting us directly. Once unsubscribed, your data will be removed unless there is another lawful reason to retain it.
Marketing to Existing Customers
If you have previously purchased from us, we may occasionally send you emails about products and collections we think you'd enjoy, based on our legitimate business interest. You can opt out at any time, and we will stop immediately upon your request.
8. ORDERS AND PAYMENTS
To fulfil your order, we share your personal data with relevant third parties — including delivery providers and payment processors — only to the extent necessary to complete your purchase.
Payment Processing
Payments may be handled through providers such as PayPal, Shopify Payments, or similar services. Payment data is only shared as required to complete your transaction.
Some payment providers may conduct credit checks where relevant. Their handling of your data is governed by their own privacy policies, which we encourage you to review.
9. POST-PURCHASE REVIEW REQUESTS
With your consent, we may send a single follow-up email after your purchase to invite you to leave a review. You can withdraw that consent at any point by contacting us or using the opt-out link in the email.
10. SOCIAL MEDIA
Our website may include social media buttons (such as Instagram or Facebook) that use privacy-conscious embedding. No connection is made to any social network until you actively click the button.
Once clicked, you'll be interacting directly with the relevant platform and their privacy policy will apply.
11. ANALYTICS AND ONLINE ADVERTISING
We use tools such as Google Analytics, Google Ads, and Meta Pixel to better understand how people use our store and to improve our marketing. Where applicable, IP anonymisation is enabled.
This processing is based on your consent or our legitimate interest. You can opt out through your browser settings or via the opt-out tools provided by each service.
12. RETARGETING
We may use remarketing tools to show you relevant ads for Canmore Collective on other websites and platforms after you've visited our store. Cookies are used for this purpose.
You can opt out of this type of advertising through your ad preferences or via the opt-out tools available from the relevant advertising platforms.
13. YOUR RIGHTS UNDER GDPR
As someone whose personal data we process, you have the following rights:
Access — request a copy of the personal data we hold about you
Rectification — ask us to correct any inaccurate information
Erasure — request that we delete your personal data
Restriction — ask us to limit how we use your data
Objection — object to our processing of your data
Portability — receive your data in a structured, machine-readable format
Withdrawal of consent — withdraw any consent you've previously given
Complaint — lodge a complaint with your national data protection authority
If you object to your data being used for marketing, we will stop processing it for that purpose immediately.
14. HOW LONG WE KEEP YOUR DATA
We only retain personal data for as long as it is legally required or necessary to fulfil the purpose for which it was collected. Once that period has passed, your data is securely and permanently deleted.
15. CONTACT US
If you have any questions about this Privacy Policy or would like to exercise any of your rights, you can reach us at:
Canmore Collective
Email: info@canmore-collective.com
We aim to respond as quickly as possible.