Shipping Policy

Canmore Collective

ORDER PROCESSING

Every order placed with Canmore Collective is handled with care before it's on its way to you.

Please allow 1 to 3 business days for your order to be processed and dispatched.

Orders placed on weekends or Canadian public holidays will be picked up on the next available business day.

DELIVERY TIMEFRAMES

Our standard delivery window is 5 to 15 business days, depending on your location within Canada.

We work with trusted shipping carriers to make sure your order gets to you safely. As soon as your order ships, you'll receive a confirmation email with tracking information so you can follow it every step of the way.

SHIPPING COSTS

We offer free shipping on all orders — no minimum spend, no hidden fees. Your order will be delivered straight to your door at no extra cost.

PLACING AN ORDER

Shopping with Canmore Collective is straightforward:

Browse our collection, select your item, and add it to your cart
Head to checkout and double-check your shipping details before continuing
Choose your payment method — all transactions are processed through a secure, SSL-encrypted system via Shopify
Once your order is confirmed, you'll receive an order confirmation email for your records

DELAYS & AVAILABILITY

We always aim to get your order to you within the stated timeframe. That said, shipping can occasionally be affected by factors outside our control, including:

High-volume shopping periods and peak seasons
Customs clearance procedures
Unexpected global or carrier-related delays

If your order is delayed for any reason, we'll keep you informed and do everything we can to resolve it as quickly as possible.

CUSTOMER CARE

Have a question about your order or delivery? We're here to help.

Canmore Collective
Email: info@canmore-collective.com

We aim to respond to all enquiries as quickly as possible.